From first conversation to handover
Good work starts
with understanding.
A new build and a software fault need different technical work. Both benefit from a clear requirement, an agreed scope and a result that has been checked.
Understand
Start with your requirements, the systems involved and what you need to achieve.
Agree the scope
Set out the work, access, assumptions and commercial arrangements before making changes.
Implement & test
Carry out approved work, check the result and use appropriate backup or rollback arrangements.
Handover & maintain
Explain the changes, provide agreed documentation and discuss the ongoing upkeep.
Understand the requirement
Discuss the project, symptoms, systems and business priorities. We start with what you need to achieve and assess the existing environment where relevant.
Agree on the scope
Identify the work, access arrangements, assumptions and exclusions. Some environments need preliminary assessment before implementation can be agreed.
Implement and test
Carry out approved work and test changes against the agreed requirement. Appropriate backups or rollback arrangements are considered where relevant.
Handover and maintain
Explain the completed work, provide agreed documentation and discuss maintenance where appropriate.
Before you get in touch
Start with the outcome.
Tell us what you want to build, maintain or fix, and which systems are involved. Please leave passwords, authentication codes and sensitive records out of the form. Any necessary access can be arranged through a suitable process once the scope is discussed.
Tell us about your requirementLet’s get started
Tell us what you need to
build, maintain or fix.
Describe your project or software issue, and we can discuss the next steps.